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Integrated Management System (IMS)


DKO Integrated Management System (IMS) encompasses all the activities involved in delivering design outcomes for our clients as described below:

“DKO is a design consultancy delivering Architecture, Landscape Architecture, Urban Design and Interior Design Services.”


DKO has developed policy statements for Quality, Environment and Work Health & Safety that reflect our commitment to continually improving management of these and all areas within the IMS.


DKO Architecture is committed to providing high level quality in of all our services in accordance with the client’s requirements and the applicable statutory, regulatory and industry requirements.

DKO Architecture aims to achieve continued productivity, efficiency and quality by having an effective and properly managed Integrated Management System.  To support the attainment of these quality goals in a productive and efficient manner DKO will ensure the following characteristics:

  • Alignment and certification to ISO 9001:2015.
  • Promote an understanding of clients and industry sector needs and promote a culture of exceeding client expectations.
  • Monitoring our performance to continually improve our processes and services.
  • The Quality Management System Policy will be communicated to all interested parties and made available on the company SharePoint and website.


DKO Architecture objectives have been established in an annual planning and review process and are measurable and consistent with the company policies, including a commitment to continual improvement, organisational excellence and awareness:

  • Deliver design excellence
  • Clearly articulate client requirements
  • Provide services to meet client requirements and achieve conforming service and product
  • Provide value for money to our clients
  • Enhance client experience through improved understanding through research on design outcomes, client experience and level of innovation
  • Achieve compliance with compliance requirements
  • Provide services to high standards, exceeding industry benchmarks
  • Monitoring and reviewing the performance of our company
  • Ensure competence in our teams and provide ongoing and regular training, information, instruction, and supervision
  • Develop and implement training for update and redefined IMS processes by 20 March 2023.


DKO Architecture is committed to undertaking its business in a manner that recognises the importance of environmental protection, sustainable development, transparency, and accountability.

DKO Architecture’s activities extend to our environmental footprint and represent our commitment to demonstrate transparency and leadership in our obligation to behave as an environmentally responsible company.

DKO Architecture commits to managing environmental impacts in all our operations by:

  • Protecting the environment and preventing or mitigating adverse environmental impacts
  • Mitigating the potential adverse effect of environmental conditions on our organisation
  • Complying with all legal, statutory and regulatory requirements, and any additional client requirements relating to the environment and advocating for exceeding these requirements.
  • Maintaining, monitoring, reviewing and continually improving the ISO 14001:2015 environmental management system, and enhancing our environmental performance.
  • Develop and implement training for update and redefined IMS processes by 20 March 2023.
  • Seeking to improve resource consumption efficiency and minimising waste generation in our operations through adopting a life cycle approach.
  • Applying waste, energy and water minimisation principles in our operations and
  • Educating and training our people to continually improve awareness, skills and knowledge of environmental issues and practices
  • Measuring our Operational Carbon Footprint through an accredited provider and applying the findings to both reduce and offset our emissions to achieve Carbon Neutral Certification.
  • Maintaining our Operational Carbon Neutral Certification through review, monitoring and controlled procurement of goods and services relating to energy, corporate and staff travel, assets, waste management, fuel and general expenses.
  • Being a signatory to Architects Declare and prioritising the objectives therein


DKO Architecture has a core organisational goal to provide a safe and healthy working environment for all team members  and has the following strategic health and safety objectives:

  • Prevent Health and Safety impacts from our work in a holistic way both across our processes and in our design outputs.
  • Prioritise team Health and Safety over other organisation objectives and goals and integrate Health and Safety into all our processes
  • Boost our operational and commercial performance through our effective Health and Safety processes as part of our Integrated Management System
  • Develop and implement training for update and redefined IMS processes by 20 March 2023.
  • Promote a culture of ownership and understanding within our teams of Health and Safety across our processes and in our design outputs

We commit to the continual improvement of work OH&S performance and will take all reasonable care to provide and maintain a working environment that is safe and without risks to health and safety for all employees, workers, external providers, clients, visitors, and members of the public who may be affected by our work. It aims to be proactive in preventing workplace incidents and ensuring all work activities are done safely. This commitment extends to ensuring that the organisation’s operations do not place the local community at risk of injury, illness, or property damage.

As part of this commitment, DKO Architecture will:

  • Identify and assess hazards and risks, and plan work activities to eliminate or control hazards and reduce OH&S risks using the hierarchy of controls and task specific procedures.
  • Aspire to have no significant Health and Safety Issues, Incidents or loss.
  • Comply with relevant legislation, regulations, Codes of Practice, industry requirements and other relevant standards
  • Establish measurable objectives and targets for continuous improvement, aimed at elimination of work-related injury or illness
  • Establish, implement, and maintain processes for consultation and participation of workers at all applicable levels and functions
  • Disseminate relevant OH&S information and consult with workers and other interested parties
  • Maintain the workplace in a safe condition
  • Maintain equipment in a safe condition
  • Provide appropriate instruction and training for team members
  • Provide appropriate personal protective equipment (PPE) and provide information, training and instruction in the proper use and wearing of PPE including its storage, maintenance, repair or replacement protocols
  • Ensure adequate facilities for all workers at the office and project sites
  • Complete and maintain relevant and required documentation during our work processes to demonstrate continued consideration and compliance
  • Effectively meet all requirements of, and achieve and maintain third-party certification of the Management System to ISO 45001:2018 Occupational Health and Safety Management Systems